← Back to RouteSpinner

Support

RouteSpinner is built by Vanya Mutafchieva and Ronan Cremin. We're happy to help with any questions or issues.

CONTACT

Email us at vanya@routespinner.com and we'll get back to you as soon as we can.

COMMON QUESTIONS

No routes found

RouteSpinner uses OpenStreetMap data, which varies in coverage by area. Try panning the map to a nearby location with more streets, or adjusting your target distance slightly.

GPX export not working

After tapping Export, iOS will prompt you to choose an app to open the file. If Garmin Connect, Suunto, or COROS is installed, it should appear in the share sheet. Make sure the app is up to date and supports GPX import.

Export count / unlocking unlimited exports

Your first 10 exports are free. To unlock unlimited exports, tap the export button and choose the one-time purchase option. Your purchase is tied to your Apple ID and can be restored on any device via the Restore Purchases option.

Location not working

RouteSpinner needs location access to centre the map on your position. Go to Settings → Privacy & Security → Location Services → RouteSpinner and set it to "While Using the App".